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ILM Level 2

Workplace Communication (265)


Description
COURSE OVERVIEW

One of the most important qualities of a successful team leader is the ability to communicate effectively with your team, and with others inside and outside the organization, including your managers, your customers and other staff across the business.

This course will help you develop your interpersonal communication skills, enabling you improve your skills in communication, and to continue learning and improving and growing your career in management.

COURSE DETAILS
- Suitable For: Team leaders and New Supervisors
- ILM Course: 265 Workplace Communication (1 credit)
- Course Duration: 10 Hours
- Certification: Download your Certificate on completion
- Additional Resources: Download Learners manual, additional articles and worksheets
Content
  • Workpalce Communication 1 - Getting Started
  • Workplace Communication 2 - Understanding Communication
  • Video - Communication Barriers - Example
  • Video Feedback - Communication Barriers
  • Workplace Communication 3 - Barriers to Communication
  • Video - Cross-Cultural Communication
  • Workplace Communication 4 - The Context and Communication Channels
  • Workplace Communication - Quiz 1
  • Workplace Communication 5 - Non-verbal communication
  • Video - 3 Ways to Improve your Communication Skills
  • Workplace Communication 6 - Verbal Communication
  • Workplace Communication - Quiz 2
  • Workplace Communication 7 - Listening Skills
  • Video - Active Listening
  • Workplace Communication 8 - Effective Questions
  • Video - The Power of Effective Questions
  • Workplace Communication 9 - Keeping Records
  • Workplace Communication 10 - Wrapping-up
  • Workplace Communication - Quiz 3
  • Workplace Communication - Course Evaluation
Completion rules
  • All units must be completed
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