ILM → ILM Level 3

Understanding Stress Management (313)

Stress and Conflict are normal features of a work environment. Knowing how to recognize and manage stress and conflict is a fundamental skill required of managers today.

In this course, you will first examine the causes of stress at work, and evaluate your own levels of stress. You will then examine the management competencies which will help you to minimize and prevent stress in the workplace. The next step will be to consider the role of your organization in stress management, and the steps you might need to take to improve organizational approaches to stress and conflict.

You will examine the stress factors in your workplace, and learn a range of techniques to improve how you approach and manage work schedules, manage relationships with your team and colleagues, and how you can build up a strong personal stress defense foundation. You will also learn how to recognize stress in your people, and to provide, or seek appropriate types of support.


- Suitable For: Team leaders, First-Line Managers and H-R Professionals
- ILM Unit - 313 Understanding Stress Management in the Workplace (1 credit)
- Course Duration: 20 Hours
- Certification: Download your Certificate on completion
- Additional Resources: Download comprehensive Learners manual, additional articles and worksheets
  • Managing Stress 1 - Getting Started
  • Video - Stress Explorations 1
  • Video - Stress Explorations 2
  • Video - Stress Explorations 3
  • Stress Explorations - Video Feedback
  • Managing Stress and Conflict 2 - Understanding Stress
  • Managing Stress 2 - Understanding Stress
  • Managing Stress 3 - Understanding Stress at Work
  • Video - Dan's Story 1
  • Video - Dan's Story 2
  • Managing Stress 4 - How is Stress Affecting you?
  • Managing Stress at Work - Quiz 1
  • Managing Stress 5 - Managing Enviornmental Stress
  • Video - Tactics to Combat Stress at Work
  • Managing Stress 6 - Working with powerful people
  • Video - How to manage your boss
  • Managing Stress 7 - Handling Work Overload
  • Video - How to Manage Overwhelming work overload
  • Managing Stress 8 - The 3 A's Approach
  • Managing Stress 9 - Building Stress Defences
  • Managing Stress 10 - The Role of the Manager
  • Video Helping your Team cope with Stress
  • Managing Stress 11 - Supporting and Counselling your People
  • Managing Stress 12 - Wrapping-up
  • Managing Stress at Work - Quiz 2
  • Managing Stress at Work - Course Evaluation
Completion rules
  • All units must be completed