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ILM Level 2

Planning and Monitoring Work (252)


Description
COURSE OVERVIEW
Designed for new supervisors and team leaders, this course will provide you with the knowledge and skills to effectively plan and control the work of your team with confidence and authority. You will learn how to plan and control the work environment; provide leadership, support and management for your team, while delivering on business goals and targets. You will also learn how to assign and manage work, how to delegate successfully, and control the work activity to ensure standards and desired outcomes are achieved.

COURSE DETAILS
- Suitable For: Team Leaders and First-Line Managers
- 202 Planning and Monitoring Work (2 credits)
- Course Duration: 10 Hours
- Certification: Download your Certificate on completion
- Additional Resources: Download Learners manual, additional articles and worksheets.
Content
  • Planning and Monitoring Work 1 - Getting Started
  • Video - Planning to Fail
  • Planning and Monitoring Work 2 - Understanding Management
  • Video - What is Management?
  • Planning and Monitoring Work 3 - Policies and Procedures
  • Planning and Monitoring Work 4 - The Functions of Management
  • Video - The Functions of Management
  • Planning and Monitoring Work 5 - Setting Team Goals
  • Planning and Monitoring Work - Quiz 1
  • Planning and Monitoring Work 6 - Understanding Work Standards
  • Video - What are Customer Service Standards?
  • Planning and Monitoring Work 7 - Developing the Work Plan
  • Planning and Monitoring Work 8 - Assigning work
  • Video - 3 Leadership Styles
  • Planning and Monitoring Work 9 - Delegating Effectively
  • Planning and Monitoring Work - Quiz 2
  • Planning and Monitoring Work 10 - Monitoring Progress and Providing Support
  • Plannning and Monitoring Work 11 - Wrapping-up
  • Planning and Monitoring Work - Quiz 3
  • Planning and Monitoring Work - Course Evaluation
Completion rules
  • You must complete 90.00% of the content
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