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ILM Level 3

Manage Effective Workplace Relationships (334)


Description
Building and maintain good working relationships will not only make you more engaged and committed to your organization; it can also open doors to key projects, and opportunities for career advancement.
For team leaders and managers, building good relations within the team and between the team and others in the organization is fundamental to the team and the manager’s success. The consequence of not managing relationships effectively is conflict and declining performance. Equally, poor relationship management can lead to

In this course, you will learn how to apply a wide range of essential skills and techniques to continually improve your relationships, and those of your team, both within the team, and with other stakeholders inside and outside your place of work.

COURSE DETAILS
- Suitable For: Team Members and New (First-Line) Managers
- 334 Understanding and Developing Relationships in the Workplace (2 credits)
- Course Duration: 20 Hours
- Certification: Download your Certificate on completion
- Additional Resources: Download comprehensive Learners manual, additional articles and worksheets
Content
  • Lead and Manage Workplace Relationships 1 - Getting Started
  • Lead and Manage Workplace Relationships 2 - Managing Relationships
  • Lead and Manage Workplace Relationships 3 - Knowing your Stakeholders
  • Video - Knowing your Stakeholders
  • Lead and Manage Workplace Relationships 4 - Building Trust and Respect
  • Video - How to Build Trust
  • Lead and Manage Workplace Relationships 5 - Communication and Trust
  • Manage Workplace Relationships - Quiz 1
  • Lead and Manage Workplace Relationships 6 - Managing Internal Communication
  • Lead and Manage Workplace Relationships 7 - Using Feedback
  • Video - Giving Great feedback
  • Lead and Manage Workplace Relationships 8 - Conflict in the Workplace
  • Video - How to Deal with Workplace Conflicts
  • Lead and Manage Workplace Relationships 9 - Resolving Conflict
  • Lead and Manage Workplace Relationships 10 - Networking
  • Video - How to Network Effectively
  • Lead and Manage Workplace Relationships 11 - Wrapping-up
  • Manage Workplace Relationships - Quiz 2
  • Manage Workplace Relationships - Course Evaluation
Completion rules
  • You must complete 90.00% of the content
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