ILM → ILM Level 3

Understanding Communication (326)

For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse, or the look that you give one of your team members who is late, it all means something.

This course is for individuals, team leaders and managers who need to and want to ensure that they are maximizing their ability to communicate and work with others, avoiding conflict and disharmony.
This course will help participants understand the different methods of interpersonal communication, and provide you with the techniques to make a powerful impact, and achieve success in your business relationships..

The course also helps you to identify and adapt your communication style. Your ability to listen and comprehend the intention/message behind the words used by others will be improved. In addition, you will be able to identify ways to talk with other people in a manner that relates to them and their particular style. You will be able to detect possible conflict and minimize its impact.

- Suitable For: Team Leaders and First-line Managers
- 326 Understanding the Communication Process in the Workplace (2 credits)
- Course Duration: 20 Hours
- Certification: Download your Certificate on completion
- Additional Resources: Download Learners manual, additional articles and worksheets
  • Interpersonal Communication Skills 1 - Getting Started
  • Interpersonal Communication Skills 2 - Understanding Communication
  • Video - Communication Barriers - Example
  • Video Feedback - Communication Barriers
  • Interpersonal Communication Skills 3 - Barriers to Communication
  • Video - Cross-Cultural Communication
  • Interpersonal Communication Skills 4 - Non-verbal communication
  • Interpersonal Communication - Quiz 1
  • Interpersonal Communication Skills 5 - Verbal Communication
  • Video - 3 Ways to Improve your Communication Skills
  • Interpersonal Communication Skills 7 - The art of persuasion
  • Interpersonal Communication - Quiz 2
  • Interpersonal Communication Skills 8 - Listening Skills
  • Video - Active Listening
  • Interpersonal Communication Skills 8 - Effective Questions
  • Video - The Power of Effective Questions
  • Interpersonal Communication Skills 9 - Putting it in Writing
  • Interpersonal Communication Skills 10 - Wrapping-up
  • Interpersonal Communication - Quiz 3
  • Interpersonal Communication - Course Evaluation
Completion rules
  • You must complete 90.00% of the content