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ILM Level 4

Decision Making and Problem Solving (416)


Description
COURSE OVERVIEW
Decision making in business is about selecting choices or compromises in order to meet business objectives. We define effective decision making as the process through which alternatives are selected and then managed through implementation to achieve business objectives. ‘Effective decisions result from a systematic process, with clearly defined elements, that is handled in a distinct sequence of steps’ [Drucker, 1967]. Every decision-making process produces an outcome that might be an action, a recommendation, or an opinion.

We look in detail at problem solving methodology and how you can as leader, apply the best fit decision making processes to resolve problems in the workplace. You will learn how to apply a range of techniques to define problems, identify root causes, and identify and analyze potential solutions to determine their efficacy. This includes learning how to use a number of risk and costs benefits analysis techniques. You will also learn how to plan for the successful implementation.

COURSE DETAILS
- Suitable For: Middle and Senior Managers
- 416 Solving Problems by Making Effective Decisions in the Workplace (3 credits)
- Course Duration: 20 Hours
- Certification: Download your Certificate on completion
- Additional Resources: Download Learners manual, additional articles and worksheets
Content
  • Decision Making and Problem Solving 1 - Getting Started
  • Decision Making and Problem Solving 2 - The Problem Solving Method
  • Decision Making and Problem Solving 3 - Problem Definition
  • Decision Making and Problem Solving- Quiz 1
  • Decision Making and Problem Solving 4 - Information Gathering
  • Video - 7 Step Problem Solving Method
  • Decision Making and Problem Solving 5 - Root Cause Analysis
  • Video - Create a Cause-Effect Diagram
  • Decision Making and Problem Solving 6 - Generating Solutions
  • Decision Making and Problem Solving 7 - Breakthrough Thinking
  • Video - The 5 Monkeys Experiment
  • Decision Making and Problem Solving 8 - The Six Thinking Hats
  • Decision Making and Problem Solving - Quiz 2
  • Decision Making and Problem Solving 9 - Solution Options
  • Video - Project Cost-Benefit Analysis
  • Decision Making and Problem Solving 10 - Selecting the Solution
  • Decision Making and Problem Solving 11 - Risk Analysis
  • Decision Making and Problem Solving 12 - Solution Implementation
  • Decision Making and Problem Solving 13 - Monitoring Project Progress
  • Decision Making and Problem Solving - Quiz 3
  • Decision Making and Problem Solving 14 - Wrapping-Up
  • Decsion Making and Problem Solving - Course Evaluation
Completion rules
  • You must complete 90.00% of the content
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